Freight Forwarders Arena

  How APIs Help Technical Support Teams Address ‘Where Is My Container’ And ‘When Will It Arrive?’ Queries Shipping and logistics is an important part of the global economy, but it’s also a complex and fragmented industry. With more than 100 million containers moving each year, there is a need for innovation to make the process of shipping and tracking containers more efficient. Customer support representatives often get inquiries about ocean freight shipments, like "where is my container?" and "what is the status of my container?" or "when will it be delivered?". Being able to respond to these urgent questions, without hesitation, goes a long way towards instilling trust and restoring peace of mind among stakeholders across the global supply chain. However, providing excellent customer service is not something that happens by accident. Highly trained individuals, strong technology, and high-quality data that can be exchanged in real-time are required to m...

  November 2021 Development Update - Digital Freight Alliance There have been some exciting new features added to the Digital Freight Alliance functionality this month. We have also optimized some of the existing elements. Thank you for your feedback as it helps us to continuously improve our services. In case you missed our previous updates, you can read them  here . Notifications about an expired subscription If you are a DFA premium member, you will receive a notification 30 days, 7 days, or 3 days before your subscription expires. This will streamline your work with DFA, allowing you to renew your subscription on time without disrupting your business. Improvement to the long KYC form Now, if you didn't have time to complete the KYC form before paying for the subscription, you can do so after purchasing the premium DFA membership. Additionally, you now have the option of adding or changing the form, which your account manager will review and verify, or reject, if you provid...